Privacy Policy

At Veteran Hauling, an Army veteran-owned junk removal company based in Columbus, Indiana, we are deeply committed to protecting the privacy and personal information of our clients. Founded in 2021 by Brian Richardson, our business is built on the military values of discipline, clear communication, and integrity. This commitment extends to how we handle your data across our service areas in Columbus, Bloomington, and Indianapolis. We understand that your trust is the foundation of our 5.0-star reputation, and we take the responsibility of safeguarding your information seriously as we provide residential junk removal, estate cleanouts, and demolition services throughout the I-65 corridor.

We collect several types of information to better serve our customers and provide accurate, volume-based quotes. When you use our website forms to book an appointment or request a free on-site quote, we collect personal information including your name, email address, phone number, and physical service address. Additionally, when you contact our business number, phone calls may be recorded and transcribed for quality assurance and sales training. We also collect website usage data through cookies and tracking scripts to understand how visitors interact with our online platform, ensuring we provide the most efficient user experience for those seeking professional hauling and demolition services.

The information we collect is used primarily to provide our junk removal services and schedule appointments for our uniformed crews and branded trucks. We use your data to send marketing emails to those who submit forms, though you may opt out at any time. We also send SMS text messages to phone numbers provided to coordinate arrivals or share promotional offers. We retain phone numbers for marketing and internal analytics, and we transcribe recorded calls for process improvement and sales training to maintain our high service standards. Furthermore, we may use or disclose information when required for legal compliance or to protect the safety and rights of our veteran-owned business and its clients.

Our website utilizes various cookies and tracking technologies to improve our digital presence and marketing efforts. We use Google Analytics, Google Tag Manager, and Google Ads to monitor site traffic and measure the effectiveness of our advertising. We also employ CallRail for call tracking and recording to better understand how clients find our services. These standard marketing scripts and cookies track site usage and may be used for remarketing purposes, allowing us to show relevant advertisements to previous visitors as they browse the internet. You can manage your cookie preferences through your browser settings, though this may affect your ability to use certain features of our booking site.

Veteran Hauling does not sell your personal data to third parties. We only share information with trusted service providers who assist us in our operations and agree to keep your data confidential. This includes our CRM platforms for managing customer relationships, email marketing providers for company updates, call tracking services like CallRail, and analytics providers. These partners are essential for us to maintain our 3-step process—booking, quoting, and hauling—efficiently. We may also share data with charitable partners like Canines for Warriors in the context of our donation programs, though this is typically limited to non-sensitive information such as review photos.

We retain your personal information only for as long as is necessary to provide our junk removal and demolition services, maintain accurate business records, and fulfill the purposes outlined in this policy. This retention period allows us to provide consistent service for repeat clients, such as property managers requiring apartment cleanouts or commercial entities with ongoing needs. If you wish for your information to be removed from our systems, you may request deletion at any time. We will comply with such requests unless we are legally obligated to retain specific data for tax, regulatory, or litigation purposes.

The security of your data is a top priority for our team. We implement a variety of security measures to maintain the safety of your personal information, including the use of encrypted connections (SSL) for data transmission and restricted access to personal data within our organization. Only authorized personnel who need the information to perform a specific job—such as a crew lead preparing for an estate cleanout or an office administrator processing a billing inquiry—are granted access to personally identifiable information. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your information.

In compliance with TCPA regulations, by providing your phone number, you consent to receive SMS and text messages from Veteran Hauling regarding your service requests and marketing promotions. Consent is not a condition of purchase for any of our hauling or demolition services. Message frequency may vary based on your interactions with us, and standard message and data rates may apply depending on your mobile carrier. You can opt out of receiving text messages at any time by replying STOP to any message you receive. If you require assistance or information regarding our mobile communications, you may reply HELP for help.

You have the right to access, update, or request the deletion of the personal information we hold about you. Whether you need to change the service address for a scheduled demolition project or update your contact preferences for our marketing emails, we provide the tools to manage your data. While we primarily serve the central Indiana region, we also recognize the California Consumer Privacy Act (CCPA) for any relevant users, providing California residents the right to know what personal information is collected, the right to delete that information, and the right to opt out of any potential sale of data.

Our services and website are not intended for children under the age of 13, and we do not knowingly collect information from minors. Veteran Hauling reserves the right to update or change this Privacy Policy at any time to reflect changes in our business practices or legal requirements. Any updates will be posted directly on this page with an updated effective date. If you have any questions regarding this policy or how we handle your data, please visit our contact page to reach out to our Columbus headquarters. We value your business and your privacy as we continue to serve our Indiana communities with military-grade excellence.